WILD WOMBAT Restaurant Cafe

Est: 2008
Wild Wombat Privacy Policy

Wild Wombat regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Wild Wombat users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact Wild Wombat at 03 9718 0011.

Collection of Information
In order to use the Wild Wombat website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Wild Wombat is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information
Any details collected from Wild Wombat customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at cafe@wildwombat.com.au

Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at cafe@wildwombat.com.au

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Wild Wombat uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at cafe@wildwombat.com.au
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties
Wild Wombat may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Wild Wombat does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Wild Wombat site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Wild Wombat.

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Wild Wombat Security Policy

Wild Wombat uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed byWild Wombat or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Wild Wombat.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a five (5) day money-back guarantee from the time you receive the goods. Please email us at cafe@wildwombat.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product, or if they have been dropped or broken. It is also exempt from returns if you change your mind. Perishable goods such as food or food related products are exempt from returns. We will however exchange the goods for the same product if the food is spoilt. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & we therefore advise you take out shipment registration of insurance with your postal carrier. Wild Wombat will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Delivery Policy

Physical goods After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 4-6 working days; however if goods are unavailable delivery will take a little longer.
If you wish to query a delivery please contact us at cafe@wildwombat.com.au

Publications, products, company names, content, graphical elements or services referenced or used herein or on the site are the exclusive trademarks of their respective owners, and any use of trademarks is strictly prohibited without the express permission of their owners.

Limitation of Liability
Neither WILD WOMBAT Restaurant Cafe nor any of its directors, employees or other representatives, or the developer, Internet Service Provider or carrier of the web site, will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Deal Terms for buy 1 get 1 free, special offers, discounts, Entertainment Cards, Good Food Gift Cards, Best Restaurant Gift Cards, coffee cards, etc
Cannot be combined with another item to be used with a voucher or discount offer. You cannot use multiple vouchers at the same time. Eg: Good Food Gift Card, Entertainment Card, Seniors Card, Best Restaurants Gift Card or any other. See terms for each card issued on respective websites.

Any deals offered that are direct from WILD WOMBAT Restaurant Cafe are not valid with other offers. They will be limited to the dates specified. They will not include Saturday or Sundays unless specified. Buy 1 Get 1 Free offers are limited to one claim per bill unless specified. Mobile text offers for buy 1 get one free are limited to one item per claim. Eg: buy one coffee get one up to equal value free. Buy one main meal get one up to equal value free. Not buy coffee and main and get 1 coffee and main. Must show text if mobile deal or print voucher if via email. Discount deals are off full priced items. Eg; 10% Off does not include items discounted already or specials. $8.50 Egg and Bacon roll deals are not valid with other offers or discounts. Wild Wombat Gift Vouchers are not valid with other offers as some Gift Vouchers are provided as a Good Will for charities, etc. Entertainment cards with special offers have specified conditions. WILD WOMBAT offers are not valid with the Entertainment Card regardless of the offer. Deals can be rejected or withdrawn at anytime without notice. Entertainment cards or other coupons/special offers will not be accepted on Valentine’s Day, Mother's Day or Father's Day. They are non negotiable. They cannot be exchanged for cash or other items regardless of value. BYO cakes, birthday, wedding,etc attract a fee of $1 per person and will be added automatically to the bill. Coffee cards are provided as goodwill and due to storage and the amount of cards on hand, they will be discarded if not used for 3 months or more. No longer valid after January 1, 2015. Coffee cards issued between 2008 - 2011 are no longer valid for further discounts and are null and void.